Coaching Cancellation Policy

While we definitely don’t want to see you leave our coaching program, we want to be flexible with situations that might occur from time to time. With that in mind, here is our cancellation and refund policy for the YNAB Certified Coaching Program:

When am I able to cancel?

Because our coaching program runs for ten weeks and includes live training sessions as well as asynchronous work, we need to set a reasonable cut off period for cancellation/unenrollment.

1. You may cancel/unenroll before the start of the third week of your live sessions and receive a full refund of the program cost.
2. You may cancel/unenroll after the start of the third week and before the start of the fifth week of live sessions and receive a refund of half the program cost.
3. If you cancel/unenroll after the start of the fifth week of live sessions, there is no refund.

How to cancel/unenroll from the program

Email certifiedcoaching@ynab.com stating that you would like to cancel/unenroll from the program. We will respond giving you more details on the refund of your program fee.

How do refunds work?

If we are able to issue you a refund, we will refund the card that you used when you initially paid your program fee. It can take 5-10 business days for refunds to be applied. If you would prefer us to send you a check for your refund, you will need to provide the address to which you would like the check sent. Please allow 5-10 business days to process and mail your refund check.

In the event of a cancellation/refund, all access to YNAB Certified Coaching materials and live sessions will be removed/forfeited. In most cases you will be allowed to re-apply, if you wish to do so in the future. If you choose to apply in the future and your program fee has been refunded, you will be required to pay the program fee in effect at that time.

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